Getting Started
What is Vendevor?
Vendevor is a free mobile app and website that enables you to create online storefronts for your products and easily embed them into your website, blog, Facebook fan page, and yourdomain.vendevor.com store. You can immediately accept credit cards from your customers. For individuals and small businesses, Vendevor makes it fast and easy to sell online.
-Take pictures of the things you want to sell
-Edit the design of your store with ease
-Upload store to your website, blog, FB fan page, and yourdomain.vendevor.com
-Manage inventory and offer promo codes and discounts
-Accept credit cards from your customers
-Deposit sales straight to your bank account
Which plan is right for me?
If you are just getting into online selling to checking it out for the first time we recommend going with the Starter Package. With no upfront or monthly fees it is a no risk way to test the waters. For those users who sell a higher volume, the Pro and Enterprise packages may be a better fit.
Are there any variable fee structures depending on what category of item(s) I am selling?
Nope! No matter what kind of item you are selling, the transaction rate you pay doesn’t change: 7.5% for Starter accounts, 3.9% for Pro accounts, and 3.6% for Enterprise accounts.
Do I need an SSL Certificate to begin accepting credit cards?
Definitely not! We have you covered and have already set you up with a 256 bit SSL Certificate for all sites and transactions. No need to worry about the almost $500 expense of setting one up or the 48 hours required to get approved.... we include it all free with both the Starter and Pro packages.
Do I need a merchant account to begin accepting credit cards?
Nope! We spent months getting all the complexities of selling online worked out for you so you don't have to spend $30-$50/month, $.15 - $.30 per transaction, and some crazy credit card processing fee to start accept credit cards. You also dont have to go through the intense paperwork and the hassle of getting approved that can sometimes take 10-14 days.
When you create a Vendevor store, you are automatically setup on our robust Vendevor payment processing system and recieve one flat rate on all transactions so no more 100 row excel spreadsheets with all the misc. fees to figure out what you are really paying. We keep it simple so you have time to run your business.
How do I contact Vendevor if I have a question or need help?
You can call or email us anytime or feel free to send us a letter the old-fashioned way!
Mailing Address:
PO Box 700621
Dallas, TX 75370
Toll free: 800-356-6414
Email:
info@vendevor.com
Setting up your store - a step by step guide.
How do I edit the look and feel of my store?
Login at www.Vendevor.com and go to the “Design” tab. From here, you can edit the shopping cart templates for each place your store is posted (Facebook, Vendevor, Your website, your Blog, etc.). Simply select which store you want to edit by clicking the tabs across the top of the screen and then edit the design in real time with the options below.
How do I embed my store into my own website?
If you have an existing website, we recommend that you create a new page and name it "Store" or "Merchandise" or something like that. On this new blank page all you have to do is copy and paste the single line of code we give you where you want your Vendevor store to show up on the page. Then save and upload and you are all set. Your Vendevor store will automatically import from our secure servers onto your website and provide your customers with an easy and beautiful shopping experience. You can add your Vendevor store to as many websites as you want.
You can customize the look and feel of your store from the Design tab on your Dashboard. Please note that you can only customize designs from the Vendevor website. We do not have the ability to do this from the App at this time.
How do I post my store to facebook?
There are two ways you can add products to facebook.
From Your Computer:
The best way is to setup a Facebook Fan Page where you can embed your entire Vendevor Storefront and shopping experience on a new tab. To do this all you need to do is login to www.Vendevor.com, click the Publish tab from your Dashboard and then click "Facebook" to connect your account. You will be based to enter your login and password and then to select which of your Facebook Fan pages you would like to add your store to. You can add your store to as many of your facebook fan pages as you wish.
The second way to integrate with Facebook is to "Share" new products that you post on your facebook wall and news feed. You can connect your individual Facebook account by entering your account login and password, then anytime you post a new product you can automatically share a link to the product on your Facebook wall. You can also "Share" your existing products on Facebook by clicking the "Share" button for Facebook at the bottom of the product page. All links posted to Facebook point back to your Vendevor store. We recommend sharing your featured products once a week on Facebook to help you drive interest and sales.
From the App:
Just like the process to integrate with Facebook from your computer, you can also connect your Facebook accounts with the Vendevor App. Simply login to your account and tap the “Publish” button in the navigation bar. From the publish page you can embed your store on your Facebook Fan Pages or connect your account to share individual products on your wall.
Uploading/Managing Products
How do I upload a product on my computer?
Simply login to www.Vendevor.com and click the "Products" tab and select "Add New". Follow the instructions on the upload page and click save and you are all set!
How do I upload a product through the app?
Simply login to the Vendevor App, either tap the “Add a new product” tab on the welcome screen or tap the camera icon at the bottom of the Dashboard to start taking photos and adding products.
How do I change the main picture of a product?
From your computer, login to www.Vendevor.com and click the "Products" tab. Select the item you are wanting, and simply drag and drop the new main picture into the main picture slot. To replace any photo, simply drag and drop the picture into that slot.
From the Vendevor app, tap the products tab in the nav bar at the bottom of the dashboard, select a product you want to edit, and then tap on one of the photos for the listing. The camera function will appear and you can toggle between photos. Select the photo you want to appear as the main photo and tap the "Main photo" check box at the top left of the screen and press done.
How do I edit the description of a product?
From your computer, login to www.Vendevor.com and click the "Products" tab. Select the item you are wanting and click on the "description" field. Edit the text and scroll to the bottom of the page and click "save".
From the Vendevor app dashboard, tap the products icon in the nav bar at the bottom of the screen. Then tap the item you want to edit and then the description field.
How can I edit item categories?
From your computer, login to www.Vendevor.com and click the “Products” tab. From the Products page click “Manage Categories” in the top right. On this page you can add/remove/edit categories and even add Discount/Promo codes for categories of items if you wish.
From the App, you can add new categories when you add a new product but for now you can only edit/delete categories from the website.
How can I delete a product once it has been posted or sold?
From your computer, login at www.Vendevor.com and click the “Products” tab. Then select the product you want to delete and click the “Delete” button at the top of the screen.
From the App Dashboard, tap the Products tab in the nav bar at the bottom of the screen, select the product you want to delete and then tap the delete button at the bottom of the product page.
How do I set up recurring dues?
From your computer, login at www.Vendevor.com and click the “Products” tab. Select “add new” and under “type of product” select “dues/subscription”.
How do I edit products once they are uploaded?
From your computer, login at www.Vendevor.com and click the “Products” tab. Then select the product you want to edit, make the changes you want to make and then click the save button at the bottom of the page.
From the App Dashboard, tap the Products tab in the nav bar at the bottom of the screen, select the product you want to edit, make the changes you want to make, and then tap save.
If my product sells on one site, will it automatically be taken down from the other sites it is listed on?
Yes absolutely! Vendevor manages your inventory for you, so if an item sells in one location then all of your other sites are updated.
If I edit the details/price of an item after it’s uploaded, will that automatically edit my posting?
You bet! All updates and edits are posted live to all of your stores across the web.
How can I update/adjust inventory?
From your computer, login at www.Vendevor.com and click the “Products” tab. Then select the product you want to edit, make the changes you want to the inventory and click save at the bottom of the page.
From the App Dashboard, tap the Products tab in the nav bar at the bottom of the screen, select the product you want to edit, make the inventory changes you want to make, and then tap save.
Note: for advanced inventory functions you must use the Vendevor website. The App only has basic inventory, sales tax, and shipping options at this point in time.
How do I edit shipping rates for each item?
From your computer, login at www.Vendevor.com and click the “Products” tab. Then select the product you want to edit, make the changes you want to the shipping options and click save at the bottom of the page. You may alternately set up weight-based shipping for your orders by navigating to the "Settings" tab and then clicking the "Shipping" link in the left-hand nav bar.
From the App Dashboard, tap the Products tab in the nav bar at the bottom of the screen, select the product you want to edit, make the shipping changes you want to make, and then tap save.
How can I set up and send shipping tracking numbers to my customers?
From your computer, login at www.Vendevor.com and click the “Sales” tab. Then select the Order you want to update by clicking the Shipping button. A pop-up window will appear and you can add the tracking number and carrier and press save. Once you save the tracking details your customer will automatically receive an email with all the details.
From the App Dashboard, tap the Sales tab in the nav bar at the bottom of the screen, select the order you want to edit and tap the shipping button at the bottom of the order detail page. Once you tap the shipping button a pop-up will appear that will allow you to enter a tracking number and select a carrier. After you save the information an email will automatically be sent to your customer with all the details.
How do I issue a refund?
From your computer, login at www.Vendevor.com and click the “Sales” tab. Then select the Order you want to update. At the bottom of the order detail page is a “Refund” button. If you click the “Refund” button a pop-up will appear where you can enter a full or partial refund for the order. After you save the refund an email will automatically be sent to your customer and the email account you have on file confirming the refund went through successfully.
From the App Dashboard, tap the Sales tab in the nav bar at the bottom of the screen, select the order you want to edit and tap the shipping button at the bottom of the order detail page. Once you tap the shipping button a pop-up will appear that will allow you to enter a tracking number and select a carrier. After you save the information an email will automatically be sent to your customer with all the details.
Payment
How do I transfer my sales into my bank account?
When you make a sale, Vendevor keeps track of your sales balance. To view your balance login to www.Vendevor.com, click the “Settings” tab and click the “Transactions” link. Your balance is displayed on the top right of the page. Your balance is deposited into a checking account of your choice every 30 days. If you need your funds sooner, you can click the “Manual Withdrawal” button and we will deposit your funds within 2-5 days.
How do I add my checking account so I can receive direct deposits for my sales proceeds?
From your computer, login at www.Vendevor.com and click the “Settings” tab and then the “Checking Account” tab. On the Checking Account page you can enter in your account details (or update existing details) and start receiving direct deposits for all of your sales proceeds.
From the App Dashboard, tap the “Settings” tab in the nav bar at the bottom of the screen, then tap the “Checking Account” tab and on the next screen you can add your checking account information or update your existing information.
How do I issue a refund?
From your computer, login at www.Vendevor.com and click the “Sales” tab. Then select the Order you want to update. At the bottom of the order detail page is a “Refund” button. If you click the “Refund” button a pop-up will appear where you can enter a full or partial refund for the order. After you save the refund an email will automatically be sent to your customer and the email account you have on file confirming the refund went through successfully.
From the App Dashboard, tap the Sales tab in the nav bar at the bottom of the screen, select the order you want to edit and tap the shipping button at the bottom of the order detail page. Once you tap the shipping button a pop-up will appear that will allow you to enter a tracking number and select a carrier. After you save the information an email will automatically be sent to your customer with all the details.
How soon do I need to ship the product?
We encourage all merchants to ship all active orders within five business days. We highly recommend that you ship with tracking or delivery confirmation to help prevent any issues that may arise with customers for any number of reasons including packages lost in transit, incorrect shipping addresses, damaged products, etc.
How do I handle returns and do you have return requirements?
We encourage all merchants to offer at least 15 day returns for products in new/unused condition with full refund of the purchase price.
What happens if an item is broken during shipment or a customer is unhappy with the product?
We highly recommend that you have tracking or delivery confirmation on all shipments. If you are shipping fragile or expensive items we also recommend insuring your packages to help limit any risk you have delivering your products to your customers. Vendevor requires its merchants to offer refunds for broken merchandise or merchandise that is delivered not as described in the product listing.
What Is a Chargeback?
A chargeback occurs when a credit card holder contacts their bank or credit card company to dispute a charge. Common reasons for disputes include:
- The card holder does not recognize the charge or payee on their statement.
- The card holder did not receive the product or service.
- The card holder feels the product or service was defective, damaged, or not as described.
- The card holder’s credit card was stolen or used without their consent.
How Does a Chargeback Differ from a Buyer Dispute?
In the case of a buyer dispute, the buyer contacts Vendevor to mediate a problem with their transaction. In the case of a chargeback, the buyer contacts their bank to dispute a charge. Note that the bank decides the outcome of a chargeback, not Vendevor.
How Will I Know When a Buyer Has Filed a Chargeback?
Vendevor will send email notification to your Vendevor account email address.
What Do I Do Once I Receive a Chargeback?
Review transaction details along with any customer communications you've received. Determine whether you'd like to contest or write off the chargeback. If you want to contest a chargeback, please respond using instructions found in your chargeback notification.
How Long Do I Have to Respond to a Chargeback?
If you plan to contest a chargeback, we require a response within 10 calendar days of notification.
What Happens If I Don't Respond Within 10 Calendar Days?
We require a response within 10 calendar days to ensure credit card company deadlines are met and we can represent the charge.
What Information Do you Need to Challenge a Chargeback?
Any order information that may support your case. Examples may include:
- Order confirmation e-mails
- Details of any changes to or cancellation of an order
- Tracking numbers and proof of delivery
- System or usage logs for digitally downloaded goods
- Photos of the item
- A description of the product
- A copy of your refund & return policies
- Customer communication records
At a minimum, information about the order should include the status of the transaction, a description of the product or service, and proof that the item or service was received by the cardholder. Please fax any documentation that cannot be processed by e-mail to 800-356-6414.
Note:
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Any supporting data forwarded to Vendevor may be presented directly to the credit card company and issuing bank. Therefore, please ensure all data is professional and relevant to the context of your dispute. Doing so will aid your chances of successful representation.
Am I Held Responsible for All Chargebacks Filed Against My Vendevor Account?
When a chargeback occurs we are charged $35 by the bank. We do not have any control over this and you will be liable to cover the fee and your account will be debited for the order total in question. You are welcome to dispute the chargeback and may receive reimbursement for the order amount if you win the dispute. We do our best to facilitate this process. If you have any questions please do not hesitate to contact us at
chargebacks@vendevor.com or 1-800-356-6414.
My Account/Billing
Which plan is right for me?
If you are new to selling online we recommend that you create a store with our “Starter” package which gives you a no risk way to get a feel for Vendevor and online sales. With the starter package you only pay when you sell something with our 7.5% sales fee which is half the price of Ebay and Amazon.
If you are a more advanced user and selling a higher volume then the "Pro" and "Enterprise" packages are your best bet. You will save money on the transaction fees with the lower sales fee.
If you have questions about what plan is best for you or how to get setup please don't hesitate to give us a call at: 1-800-356-6414.
Can I switch plans at any time?
Sure! Just go to the “settings” tab, click “plan” on the sidebar, and select which plan you would like. There are no long term contracts or cancellation fees. If you sign up for a Pro or Enterprise account then you prepay for a month of service. If you cancel in the middle of the month then your account will automatically go back to the Starter package and your monthly billing will discontinued.
Note: Vendevor does not issue refunds mid-month for Pro account downgrades or cancellations.
How do I edit my account information?
Simply login to www.Vendevor.com or the app and go to the “Settings” tab and edit the info. Don’t forget to click “save” at the bottom of the page. You can edit your profile and account information from the Vendevor website or app.
How do I update or edit my credit card info on my account?
From your computer, login to www.Vendevor.com, click the “Settings” tab and then the “Billing” link on the left side of the page. Here you can add or update the credit card you have on file with Vendevor.
From the Vendevor app, tap the “Settings” icon in the nav bar at the bottom of the Dashboard. From the settings page tap “Credit Card Info” to add or update the credit card information you have on file with Vendevor.
How do I issue a refund?
From your computer, login at www.Vendevor.com and click the “Sales” tab. Then select the Order you want to update. At the bottom of the order detail page is a “Refund” button. If you click the “Refund” button a pop-up will appear where you can enter a full or partial refund for the order. After you save the refund an email will automatically be sent to your customer and the email account you have on file confirming the refund went through successfully.
From the App Dashboard, tap the Sales tab in the nav bar at the bottom of the screen, select the order you want to edit and tap the shipping button at the bottom of the order detail page. Once you tap the shipping button a pop-up will appear that will allow you to enter a tracking number and select a carrier. After you save the information an email will automatically be sent to your customer with all the details.
How do I set up bank account transfers?
When you make a sale, Vendevor keeps track of your sales balance. To view your balance login to www.Vendevor.com, click the “Settings” tab and click the “Transactions” link. Your balance is displayed on the top right of the page. Your balance is deposited into a bank account of your choice every 30 days. If you need your funds sooner then you can click the “Manual Withdrawal” button and we will deposit your funds within 2-5 days.
Click here to learn how to link your checking account with Vendevor.
How do I delete my account?
From your computer, login to the www.Vendevor.com website, click the “Settings” tab and then click the “Profile” page. At the bottom of the “Profile page” click “Delete Account”.
From the Vendevor app, click the “Settings” icon in the nav bar at the bottom of the Dashboard. Click “Delete Account” at the bottom of the Settings page.
We are sorry to see you go. If there is anything we can do better to help you stay please call us at 1-800-356-6414 or email us at
customerservice@vendevor.com.
What are badges?
Badges are just a way we reward our best sellers for doing a great job and providing their clients with a great experience.
What does my seller level indicate?
Your seller level goes up as you sell more products through Vendevor. Your seller level is basically an experience rating.
How do I increase my seller level?
The best way to increase your seller level is to seller more items and provide a great experience for your customers by answering their questions promptly and shipping their item as quickly as possible. We like to reward our best sellers.
How do I earn more badges?
There are a variety of ways to earn badges from posting new products to completing your profile and more.
Can my customers see the “notes” I make about them or their transaction(s)?
Nope. These are simply your own notes for internal purposes so you can provide a better customer experience and keep track of orders.
How do I set up variable tax rates depending on the buyer’s location?
Click on the “settings” tab and then the “sales tax” button in the sidebar. From here, you can select custom tax rates depending on the buyer’s location.
What currencies do you support?
Today we only support transactions in the US Dollar but we are always looking for ways to extend Vendevor to places that want it. Send us an email, tweet, or facebook message if you have a currency you want us to support!
Can I sell internationally?
Today we only support US sales but we would be happy to expand where there is demand. Send us an email, tweet, or facebook message if you want us to support a country you ship to or operate out of!
How do I transfer money from Vendevor to my Bank Account?
When you make a sale, Vendevor keeps track of your sales balance. To view your balance login to www.Vendevor.com, click the “Settings” tab and click the “Transactions” link. Your balance is displayed on the top right of the page. Your balance is deposited into a checking account of your choice every 30 days. If you need your funds sooner then you can click the “Manual Withdrawal” button and we will deposit your funds within 2-5 days.
Click here to learn how to link your checking account with Vendevor.
Security
Where can I find a seller’s information?
Seller information can be found in two main places. First, when you purchase an item you will receive a confirmation email with the Seller’s details. Second, on the bottom of any Vendevor embedable store there is a small “Contact Seller” link which will bring up a pop-up with their details.
Is my site secure for buyers?
Yes, definitely. Security is one of our top priorities at Vendevor. All storefronts are protected by Comodo Hacker Safe 256 bit SSL Certificates as well as the industry’s latest data security measures.
Why do I not need an SSL certificate to begin selling?
We set you up with one automatically when you sign up for Vendevor. You are covered by a Comodo Hacker Safe 256 bit SSL Certificate just by signing up and creating a store with us. Normally this kind of security costs $500 or more and can take a few days to setup and install.
Why don’t I need a merchant account to begin accepting credit cards?
Merchant accounts are a pain to apply for, setup, install, and then figure out all the fees afterwards once you start selling. Its a hassle and we wanted to make selling easy for our users so we take care of all that for you. When you sell through Vendevor your sales go through our robust merchant processing system and we work hard to make sure you have a great experience and all your fees are simple and easy to understand.
Is payment secure?
All payments are encrypted and protected by Comodo Hacker Safe 256 bit SSL Certificates. Customer payment information is stored on secure third party servers that exceed industry standards.
Is my CC/Bank Account info secure?
Security is a top priority for Vendevor. We go to great lengths to make sure you and your customers data is secure at all times. Vendevor uses top of the line Comodo Hacker Safe 256 bit SSL Certificates, the industry’s latest data security measures, and secure servers protected by multiple layers of security.